Refund policy

At Ageless Labs, we want you to be completely satisfied with your purchase. Because our products are manufactured and fulfilled on demand, our return and refund policy reflects the nature of that process.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at support@ageless-labs.com within 30 days of receiving your order. Include a photograph of the issue and a brief description. We will review your claim and, if approved, issue a replacement or full refund to your original payment method within a few business days.

Non-Delivery

If your order has not arrived within the expected delivery window, please contact us. If tracking confirms the package was lost in transit and the address provided was correct, we will reship or refund your order at no additional charge.

What We Cannot Refund

• Buyer's remorse. We do not accept returns or issue refunds for change of mind.
• Incorrect address. If an order is returned due to an insufficient or incorrect address you provided, you will be responsible for reshipment costs.
• Unclaimed packages. Shipments that go unclaimed and are returned will require reshipment at the customer's expense.
• Customs rejection. If a package is refused by customs in the destination country, we are unable to issue a refund. Customers are responsible for any applicable customs duties or import fees.

How to Request a Refund or Replacement

Email us at support@ageless-labs.com with your order number, a description of the issue, and supporting photos where applicable. We aim to respond within 2 business days.

These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.