Returns & Refunds

Returns & Refunds

Last updated: May 2026

We stand behind our products. If you're not satisfied with your purchase, we want to make it right. Please read our return and refund policy below.

Return Eligibility

We accept returns under the following conditions:

  • Item was purchased directly from ageless-labs.com
  • Return is requested within 30 days of the delivery date
  • Item is unused, unopened, and in original packaging
  • You have proof of purchase (order confirmation email)
For health and safety reasons, we cannot accept returns of opened supplement products unless the item is defective or damaged.

How to Request a Return

1
Contact us at support@ageless-labs.com with your order number, the item(s) you'd like to return, and the reason for your return.
2
Wait for approval. Our team will review your request and respond within 2 business days with return instructions.
3
Ship the item back using the instructions provided. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.
4
Receive your refund. Once we receive and inspect the returned item, we will process your refund within 5-7 business days to your original payment method.

Defective or Damaged Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@ageless-labs.com with photos of the damage. We will cover return shipping and send a replacement or issue a full refund at no additional cost to you.

Non-Returnable Items

  • Opened or used supplement products (unless defective)
  • Items purchased on sale or with a discount code (exchange only)
  • Gift cards

Refund Timing

Approved refunds are processed within 5-7 business days of receiving the returned item. Please allow an additional 3-5 business days for the refund to appear on your statement, depending on your bank or card issuer.

Questions?

Contact us at support@ageless-labs.com and we'll be happy to help.