Frequently Asked Questions
Frequently Asked Questions
Product information, ordering, shipping, and support. For a product-specific question, email support@ageless-labs.com. We aim to respond within two business days.
Products and labels
Are dietary supplements FDA-approved?
No. Dietary supplements are not approved by the FDA before sale in the same way as prescription drugs. Product pages include the applicable dietary-supplement disclaimer and label-based ingredient information.
Are all products third-party tested or GMP-certified?
We do not make a blanket testing or certification claim across the entire catalog. Manufacturing and documentation can vary by product and supplier. Contact support before purchase when product-specific documentation is important to your decision.
Are the products vegan, gluten-free, or allergen-free?
It varies by product. Review the complete ingredient and allergen information on each product page. Some products contain gelatin, dairy, fish, soy, wheat-derived ingredients, or other potential allergens.
Do any products use proprietary blends?
Yes, some supplier formulas include proprietary blends. We reproduce the blend and listed ingredients as they appear on the supplied label and do not imply individual ingredient amounts that are not disclosed.
Shipping
How long does order processing take?
Orders are typically processed and fulfilled within 2–5 business days. During high-demand periods, fulfillment may take up to 7 business days.
How long does delivery take after shipment?
For U.S. orders, standard shipping is generally estimated at 3–5 business days after fulfillment, and expedited shipping is generally 1–3 business days where available. International delivery is generally estimated at 3–5 business days after fulfillment, but customs clearance can add time.
Do you ship internationally?
Yes. International orders may be available through FedEx. Customers are responsible for applicable customs duties, import taxes, and destination-country fees.
Is free shipping available?
Free standard shipping is available on U.S. orders over $75.
What happens if an item is damaged, incorrect, or lost in transit?
Email support within 30 days of delivery or the expected delivery window. Include your order number, a description, and photographs when the item is damaged or incorrect. Approved claims may receive a replacement or refund under the Refund Policy.
Refunds and cancellations
Can I return an order because I changed my mind?
No. Because products are manufactured and fulfilled on demand, the current Refund Policy does not provide refunds for buyer's remorse or a change of mind.
How do I request help with an order?
Email support@ageless-labs.com with your order number and supporting details. Refunds or replacements are reviewed according to the Refund Policy.
Can I cancel an order?
Contact support as soon as possible. Cancellation cannot be guaranteed after fulfillment has started or a shipping label has been created.
Using supplements
Can I combine multiple products?
There is no universal combination that is appropriate for everyone. Compare all labels for overlapping vitamins, minerals, herbs, stimulants, melatonin, and allergens. Consult a qualified healthcare professional when you take medication or have a medical condition.
When should I take a product?
Follow the Suggested Use section on the product page and the physical label. Timing differs by formula. Stimulant and sleep products require particular attention to their cautions.
How quickly will I notice a difference?
Individual responses vary, and no specific timeline or outcome is guaranteed. Stop use and seek professional advice if you experience an adverse reaction.
Who should consult a healthcare professional first?
Anyone who is pregnant or nursing, under 18, taking medication, preparing for surgery, or managing a medical condition should consult a qualified healthcare professional before use.
Orders and support
Do you offer subscriptions?
No. Products are currently sold as one-time purchases, and customers are not enrolled in automatic renewals or recurring charges.
Which payment methods are accepted?
The currently available payment methods are displayed during Shopify checkout. Availability can vary by device, location, and store settings.
How do I contact support?
Email support@ageless-labs.com. Include your order number for order-related questions.
Still have a question?
Email support@ageless-labs.com. We aim to respond within two business days.
Dietary supplement disclaimer: Statements about dietary supplements have not been evaluated by the Food and Drug Administration. Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease.