Frequently Asked Questions

No. Dietary supplements are not approved by the FDA before sale in the same way as prescription drugs. Product pages include the applicable dietary-supplement disclaimer and label-based ingredient information.

We do not make a blanket independent-testing or certification claim across the catalog. Our manufacturing partners follow cGMP standards, but not all hold independent GMP certification, so we do not describe every product as GMP-certified. Supliful confirms that it maintains current COAs applicable to products sold through its platform, but it does not authorize those reports or its GMP certificates for customer distribution. Ageless Labs does not present supplier documents as independently commissioned testing.

It varies by product. Review the complete ingredient and allergen information on each product page. Some products contain gelatin, dairy, fish, soy, wheat-derived ingredients, or other potential allergens.

Yes, some supplier formulas include proprietary blends. We reproduce the blend and listed ingredients as they appear on the supplied label and do not imply individual ingredient amounts that are not disclosed.

Orders are typically processed and fulfilled within 2–5 business days. During high-demand periods, fulfillment may take up to 7 business days.

For U.S. orders, standard shipping is generally estimated at 2–4 business days after fulfillment, and express shipping is generally 1–3 business days where available. International delivery is generally estimated at 3–5 business days after fulfillment, but customs clearance can add time.

We currently ship to the 48 contiguous states and Washington, D.C. Our fulfillment center is unable to ship to Alaska, Hawaii, U.S. military addresses (APO/FPO), or U.S. territories including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands. We are sorry for the inconvenience.

Yes, to select destinations in Canada, Western Europe, Eastern Europe, and the Asia-Pacific region, shipped via FedEx. Covered countries currently include Canada, the United Kingdom, France, Italy, the Netherlands, Belgium, Portugal, Denmark, Sweden, Norway, Finland, Iceland, Luxembourg, Liechtenstein, Malta, Monaco, Poland, the Czech Republic, Hungary, Romania, Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Cyprus, Australia, New Zealand, South Korea, Thailand, Vietnam, Indonesia, the Philippines, and Macau. Enter your address at checkout to confirm. Customers are responsible for applicable customs duties, import taxes, and destination-country fees. Orders to the United Kingdom require an EORI number — please contact support before ordering.

Free standard shipping is available on U.S. orders over $75. The $75 threshold is measured on your order subtotal after any discount code has been applied. Free shipping does not apply to international orders.

Shipping is calculated at checkout based on your address and order weight. U.S. standard starts at $4.50 and express at $9.00. International starts at $19.00 for Canada, $20.00 for Western Europe, and $25.00 for Eastern Europe and the Asia-Pacific region.

If your order arrives damaged or incorrect, email support within 30 days of delivery with your order number, a description, and photographs. If tracking shows the package was lost in transit, contact support within 30 days of the estimated delivery date. Approved claims are replaced or refunded under the Refund Policy. We are unable to cover orders sent to an incorrect address provided at checkout, shipments left unclaimed or uncollected from the carrier, or packages refused or held by customs.

Yes, within 30 days. Your first order is covered by our 30-Day Money-Back Guarantee: email support@ageless-labs.com within 30 days of delivery and we will refund the purchase price of the product to your original payment method. You do not need to return the product — returning a supplement costs more in postage than it is worth, and an opened bottle cannot be restocked. The guarantee applies once per customer or household, and does not cover original shipping charges or wholesale and bulk orders.

Email support@ageless-labs.com with your order number and supporting details. Refunds or replacements are reviewed according to the Refund Policy.

Contact support as soon as possible. Cancellation cannot be guaranteed after fulfillment has started or a shipping label has been created.

Yes. Apply code AGELESS15 at checkout for 15% off your first order. The code is available through October 1, 2026. One use per customer.

Add products to your cart, click Check out, and enter the code in the "Discount code or gift card" field on the checkout page. The discount is applied before shipping is calculated, and the $75 free-shipping threshold is measured against the discounted subtotal.

The first-order promo code applies to your first order only. Subscribe & Save continues to apply its 15% savings on renewals after that first order. Only one promo code can be used per order.

There is no universal combination that is appropriate for everyone. Compare all labels for overlapping vitamins, minerals, herbs, stimulants, melatonin, and allergens. Consult a qualified healthcare professional when you take medication or have a medical condition.

Follow the Suggested Use section on the product page and the physical label. Timing differs by formula. Stimulant and sleep products require particular attention to their cautions.

Individual responses vary, and no specific timeline or outcome is guaranteed. Stop use and seek professional advice if you experience an adverse reaction.

Anyone who is pregnant or nursing, under 18, taking medication, preparing for surgery, or managing a medical condition should consult a qualified healthcare professional before use.

Yes. Subscribe & Save is available on eligible products. Current delivery options are every 30 days (15% savings) or every 60 days (15% savings). Subscriptions renew automatically until canceled. To request a change or cancellation before your next renewal, email support@ageless-labs.com.

The currently available payment methods are displayed during Shopify checkout. Availability can vary by device, location, and store settings.

Email support@ageless-labs.com. Include your order number for order-related questions.

No. Ageless Labs (ageless-labs.com) is an independent longevity supplement brand founded in 2025 by Troy Pham and based in Anaheim, California. We are not affiliated with Ageless Foundation Laboratories, AgelessRx, AgelessLX, or other brands with similar names. Products on this site, including our NMN 500 mg capsules, are sold by Ageless Labs.